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NexaraTech Support

How can we help?

Tell us what happened and which NexaraTech product you’re using. We’ll use the information below to create a structured support email.

Support form

Send useful details.

Submit one structured ticket. Include app, topic, device, version, impact, and clear reproduction details.

After the email opens, you can attach screenshots before sending. Please redact private content, credentials, tokens, or account information.

For charges, refunds, or subscription cancellation, contact Apple Support directly.

Apple billing support ↗
Before you send this

Do not include private media, credentials, passwords, authentication tokens, recovery codes, or account secrets.

Ticket details
Problem report

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This creates a structured email ticket.

App support

App support

Questions about Kroma setup, publishing flows, media import, collections, or account-safe usage.

Privacy requests

Privacy requests

Help with privacy questions, app data handling, or policy follow-up.

Apple billing

Apple billing

Charges, refunds, cancellation, and subscriptions are handled by Apple Support.

Kroma support

Kroma

Creator media organization and publishing.

View Kroma

VEYRA support

VEYRA

Private media direction and current status.

View VEYRA

ReceiptWise support

ReceiptWise

Receipt organization direction and current status.

View ReceiptWise

Response time

Apple handles purchases, refunds, and subscriptions.

NexaraTech cannot reverse Apple billing. We aim to respond to support emails within two business days. Apple decides refund eligibility.