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NexaraTech Support

How can we help?

Tell us what happened and which NexaraTech product you're using. We'll turn your answers into a structured support email, so we can help on the first reply.

Charges, refunds or a subscription?

Apple handles billing for Kroma. NexaraTech can’t see or change charges, so Apple can help you fastest.

Request a refund from AppleApple billing support

Create a support ticket

Answer a few questions and we’ll turn them into a structured email.

Before you send this

Do not include private media, credentials, passwords, authentication tokens, recovery codes, or account secrets.

Which app?
What's it about?
Your details
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Your questions

Choose a topic above and the right questions appear here.

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To
support@nexaratech.ca
Subject
NexaraTech Support — Kroma Creator Vault — …
Structured NexaraTech support ticket

App: Kroma Creator Vault
Topic: …
Reply email: …

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What we can help with.

App support

Questions about Kroma Creator Vault setup, publishing flows, media import, collections, or account-safe usage.

Privacy requests

Help with privacy questions, app data handling, or policy follow-up.

Apple billing

Charges, refunds, cancellation, and subscriptions are handled by Apple Support.

Support by product.

Response time

Apple handles purchases, refunds, and subscriptions.

NexaraTech cannot reverse Apple billing. We aim to respond to support emails within two business days. Apple decides refund eligibility.

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