Refunds · Kroma
Apple handles App Store refunds.
Kroma purchases and subscriptions reviewed in the current app flow are billed, processed, and managed by Apple, not by NexaraTech.
01 · Apple purchase
Start with Apple’s refund process.
Use Apple’s refund process with the Apple Account that completed the transaction. Apple decides eligibility and the final outcome under Apple’s policies. NexaraTech cannot promise an Apple refund.
Open Apple refund support ↗02 · Subscription controls
Cancellation is not a refund.
Cancel renewal through Apple account settings. Cancellation normally stops the next renewal but does not refund the current paid period or remove access before that period ends. A refund request must be made through Apple.
If paid access is missing after purchase, use Kroma’s restore-purchase control or contact support. Restore access and refund decisions are separate processes.
03 · Product support
We can help when access fails.
NexaraTech can help with Kroma troubleshooting, missing access, restore questions, and product behavior. Contact support@nexaratech.cawith app version, device model, iOS version, and a short summary.
Do not include private media, credentials, tokens, or account secrets. The website support form opens your email client. It does not create a website ticket record or send an automatic receipt.
04 · Scope
No direct website billing is verified.
The reviewed Kroma purchase flow uses Apple in-app purchase. If NexaraTech later sells a product or service directly through this website, a separate direct-purchase refund policy will apply to that transaction.
Nothing in this policy removes mandatory refund, cancellation, or consumer rights that apply in your country or region.